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Frequently asked Questions

BASIC INFORMATION

Who we are

We are an online platform where locals and instructors meet. At Classmonk, our state-of-the-art navigational functionality allows you to find available instructors near you.

How do I sign up for Classmonk?

Signing up on Classmonk is easy! Simply click on the ‘ GET STARTED ’ button and fill out the informations asked. Once you verify your account, you are ready to book classes. Alternatively, you can sign in using facebook or gmail as well.

Do I have to pay to sign up ?

No, Classmonk is absolutely free to use. You can inquire about classes and communicate with the instructors for free.

How do I get in touch with the instructors?

By clicking on ‘ Message me ’ button on the class page, you can send a message to instructors. Also, make sure to ask the phone number of instructors or have them call you if you prefer talking over email.

Have more questions? Contact us .

BOOKING A CLASS

How to book a class?

We (Classmonk) are not responsible for handling booking requests of any sort. You can book classes by directly contacting the instructor. You may use our messaging feature from the dashboard to communicate with instructors.

Have more questions? Contact us .

PAYMENT

How do I make a payment?

We (Classmonk) are not responsible for handling any kind of payment between you and the instructor or class organizer. You may agree upon the price and pay directly to the instructor. We suggest you not to give out your credit card information to the instructors you don’t know personally or haven’t met.

Have more questions? Contact us .

SAVED CLASSES

How do I add or remove classes to or from my ‘ Saved classes’ list?

To save a class, simply click on the little heart icon next to it. This will automatically add the class to your 'Saved Classes' list.

To remove a saved class, go on your dashboard under 'Classes' menu and then on ‘ My classes’ . From there you’ll be able to remove classes by clicking on ‘ remove’ button.

How do I view my ‘ Saved Classes ’ list?

To view the classes you have saved, go on your dashboard under ‘ Classes‘ menu and then on ‘ My classes ‘ . From there, you'll be able to view and manage any class you've added.

Have more questions? Contact us .

FINDING CLASSES

What kinds of classes can I find on Classmonk?

We pride ourselves on continuously expanding our class offerings. Currently, we have different class categories including swimming, fitness, yoga, meditation, professional , art, music and more!

You can find all of our class categories on the top of the Instructors page, but if you're looking for something specific, you may want to use our search bar.

How do I search for classes?

The easiest way to search for a class is to use the ‘Search bar’ at the top of the page.

Can I search classes by specific qualifiers such as neighborhood?

Yes, you can! Search for the class you are looking for on the ‘Search bar’ or click into any one of our category pages and if you have specific location, then we recommend you to use our location filter on the map.

Have more questions? Contact us .

Managing my Profile

I can't login or I forgot my password

In order to reset your password, simply click the "login" link, and then click the "Forgot password?" link. Enter the email address you use for Classmonk.com and you will receive an email with a link to a page where you can set your new password.

If you're still having trouble, feel free to Contact us . and we'd be glad to help you out.

How can I change my password?

Changing your password is very easy! Simply go on your dashboard under ' My Dashboard ' menu and click on ' Change my Password ' link and you should be able to change your password.

How do I delete my account?

To delete your Classmonk account, please Contact us here or email us at contact@classmonk.com . Of course, we would like to help you as soon as possible..

Have more questions? Contact us .

Others

Can I bring my child to the class?

It is subjected to age requirement and some classes may not be children friendly so we suggest you not to take your child with you. But if you have the instructor's permission, you can. However, no child supervision is guaranteed unless specified by instructor.

I would like to report a broken feature on the site

If you think you've found a bug or something that isn't working on our site, please Contact us and let us know. Your feedback is extremely important to us. We'll get our experts on it right away..

I would like to make a suggestion for Classmonk

We're always looking for great feedbacks from the participants and instructors. We really value an outside perspective and would love to hear about anything that you think would make the site better!

I need to contact customer service right away!

If you've searched our FAQ and still haven't found the answer you need, we're here for you. Please Contact us and let us know about your problem and someone will be with you as quickly as possible.

Have more questions? Contact us .

FOR INSTRUCTORS

Why should I sign up on Classmonk?

Classmonk is a community of motivated people like you and passionate teachers where you can share your knowledge and skills. It is a place where students meet teachers and share and learn together.

How much does it cost to join Classmonk?

Registering and creating a class on Classmonk is free. You can create upto 3 classes without any fees.

Can I promote my Classmonk profile on my blog, on my Facebook page or on other websites?

We would highly recommend you to link, share and promote your Classmonk profile in all your online sites. Anyone who views your Classmonk profile is a potential future customer of yours and might be interested in one of your offers and send you a booking request right away.

Have more questions? Contact us

Managing my profile

How do I sign up?

Signing up for Classmonk is easy! Simply click on the 'Create a class' link found on the top of any page and fill out the informations asked and click on 'Get started' at the bottom of the page. Once you verify your account, you are ready to create a class.

How to create a class?

It is easy to create a class on Classmonk. It won't take more than a few minutes to get started.

  • Create an account by clicking on 'Get Started' button or login if you already have an account.
  • Create your class.

Click on ‘ Create a class’ link on the top of any page and fill out basic information about yourself and click on ‘ Get Started’ . Then fill out correct information about your classes in in-depth detail so it’ s easy for your potential customers to understand what kind of class it is that you offer. Also make sure to upload good quality pictures.

How can I improve my ranking in the search results?

The ranking of search results is determined by the following factors:

  • completeness of profile and offers
  • quality of profile, offers and pictures
  • customer recommendations

Click on ‘ Create a class’ link on the top of any page and fill out basic information about yourself and click on ‘ Get Started’ . Then fill out correct information about your classes in in-depth detail so it’ s easy for your potential customers to understand what kind of class it is that you offer. Also make sure to upload good quality pictures.

What can I do to improve my profile?

Describe yourself and your class in a very detailed way to give your potential customers a good view on your experience and the classes you offer. Do not forget to encourage your customers to recommend you after completing the course.

How do I delete my account?

To delete your Classmonk account, please Contact us here or email us at contact@classmonk.com. Of course, we would like to know what prompted you to make this decision.

I forgot my password – what can I do?

In order to reset your password, simply click the "login" link, and then click the "Forgot password?" link. Enter the email address you use for Classmonk.com and you will receive an email with a link to a page where you can set your new password. If you're still having trouble, feel free to contact us directly and we'd be glad to help you out.

How can I change my password?

Changing your password is very easy! Simply go on your dashboard under ‘My Dashboard’ menu and click on ‘Change my Password’ link and you should be able to change your password

Have more questions? contact us.

Inquiries and Messages

How will I get inquiries?

Once you have signed up to Classmonk and created a class, people may send you inquiries and request for more information. You can view them by clicking on 'Inquiries' link found on the top right section of any page and then on the 'View Message' link. You can also view the inquiries from your dashboard under 'Messages and Inquiries' menu.

How to respond to the inquiries?

Once you get the inquiries, you can view them and respond back. Make sure to respond according to what the inquiry is about. You can use our messaging functionality or send them an email or you can call them depending on the inquirers preference, if mentioned. Also make sure to send more information about yourself and your class.

How will I get messages?

If participants are interested in your class, they can send messages to get in touch with you. You can see the messages from your dashboard under 'Messages and Inquiries' menu. You can also see the messages by clicking on 'Inquiries' link on the top right section of any page and then on the 'View Message' link. We suggest you to respond to the messages as soon as possible.

How to reply appropriately?

After you get messages from the participants, you can directly reply them back via our messaging functionality. Make sure to reply according to the questions asked. Also you can share extra tips with your participants on information of cancellation or postponement of classes or any other informations that's relevant..

Have more questions? contact us.

BOOKING A CLASS

How to book a class?

We (Classmonk) do not handle booking request of any sort. Users can book your class by directly contacting contacting you.

PAYMENT

How do I receive a payment?

We are not responsible for handling any kind of payment between you and the users. People who are interested in your class can pay you with whichever method both of you agreed upon. It is entirely up to you and the users to decide the method of payment, date of payment and the amount of the payment

Still can’t find your answer? Contact us .